Senior Salesforce Business Analyst

Jersey City, NJ, USA

Job Type

Full Time Hybrid

Our client has an immediate need for a Sr. Salesforce Business Analyst


Job Description:

  • As a Business Analyst within the Digital Client Experience Team, you will be the central point of contact between the Application Development (AD) team and business process subject matter experts.

  • You will have the opportunity to work with the business units to gather requirements for new initiatives and enhancements to the applications and technologies which support the digital client experience.

  • You will also be expected to have a focus on Salesforce.com and related integrations which support customer relationship management (CRM), onboarding and client self service capabilities.


Responsibilities:

  • Partner with the business to maximize the use of Salesforce to support a 360-degree view of the client

  • Enhance Salesforce capabilities to drive support processes across Client Services and Global Operations

  • Partner with the Application Development team to translate business requirements

  • Prioritize requests in alignment with business initiatives and Salesforce platform enhancements

  • Keep up to date with the latest releases and capabilities of Salesforce

  • Coordinate with stakeholders to provide transparency around the project intake and delivery process

  • Act as an intermediary between the operational, onboarding and client facing teams to coordinate shared solutions

  • Play an instrumental role as part of the Client Services organization, in maximizing the value of the tools and improving client experience

  • Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately


Qualifications:

  • Bachelor's degree or higher

  • Minimum of 6 years Business/System Analysis experience

  • 3+ years’ experience of Salesforce administration experience and/or certifications

  • Experience with business/system analysis and requirements documentation

  • Experience/knowledge of business process re-engineering


Additional Qualifications:

  • Good communication skills with the ability to present non-technical details to a technical audience

  • Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Visio, Project)